Napoleon Grills MIRAGE 605 User Manual download pdf (Page 11)

ORDERING REPLACEMENT PARTS

Before contacting the customer care department, check the NAC web site for more extensive cleaning, maintenance,

troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement

parts and warranty claims. The customer care department is available between 9 AM and 5 PM (Eastern StandardTime) at

1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1. Model and serial number of the unit.

2. Part number and description.

3. A concise description of the problem ('broken' is not sufficient).

4. Proof of purchase (photocopy of the invoice).

In some cases the customer care representative may request to have the parts returned to the factory for inspection, before

providing replacement parts. The parts must be shipped prepaid to the attention of the customer care department with the

following information:

1. Model and serial number of the unit.

2. A concise description of the problem ('broken' is not sufficient).

3. Proof of purchase (photocopy of the invoice).

4. Return Authorization number - provided by the customer care representative.

Before contacting customer care, please note that the following items are not covered by the warranty:

-costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems

-discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).

WARRANTY INFORMATION

MODEL:

DATE OF PURCHASE:

SERIAL NUMBER:

(record information here for easy reference)

KEEP YOUR RECEIPT

AS PROOF OF

PURCHASE TO

VALIDATE YOUR

WARRANTY

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Napoleon Grills MIRAGE 605 User Manual Page 11